What Our Members Have to Say About
wanted to let you know how much we have
LOVED being part of your boat club this
year. Our kids have adored it and
we have too. The boats are top-notch,
customer service has been great, and the
experiences have been unbeatable! It's
kind of like having a cabin one day a week
(we typically do week-nights) and our friends
and family have loved it so much you may
have a few more people joining next year.
Thanks again! "
wanted to write a quick note and thank everyone
who helped make our bachelorette party so
successful. I rented a pontoon last
Saturday for a half day. I thought
it was important that you know we were all
very pleased with the services you provided.
Your employees were very kind and
helpful. Along with the fact that
our boat was beautiful. The amenities
that were included were awesome and helped
used enjoy a day out on the lake. Most
importantly I wanted you to know I was most
impressed with your rental policy. Part
of my selection to go with your company
was based on the fact that if we had bad
weather I would get a full refund. Also,
as you know Saturday morning started out
very unpleasantly and you extended out opportunity
to cancel even after our start time. Ultimately,
I am glad the weather turned around and
we were able to go out. Again,
thank you and your team!"
"Myself, my wife, Tay and my 7 year old son, Maximus joined the LeMere's on their boat this past Sunday. I just wanted to drop Tom a note say how much we enjoyed the boating experience from beginning to end.
The club service was so amazing that it felt like a five hour vacation!
Thanks again for a great day on Lake Minnetonka!"
__ Bobby Davis
On behalf of Dean Rustad's Medtronic Staff,
I'd like to thank you and your staff for
an enjoyable day on Lake Minnetonka. Thank
you also for the help you provided in order
for us to have our scavenger hunt. I
found your staff to be very firendly and
helpful. I enjoyed meeting Bailey,
(the dog) as well. Have a wonderful summer!"
__ The Medtronic Finance Team
just wanted to thank you again for your
wonderful service on Tuesday. I was one
of Sue Anderson's friends who accompanied
her boating. Your facility, boats, and employees
were wonderful. And the weather was terrific
too. I was surprised at how few boaters
were on the lake during the week.
such dedication to customer satisfaction
and friendliness. There is something very
special about your business...from
having dogs come to work with you to having
a display board of all your graduate employees.
I would definitely recommend you to
anyone inquiring about your services."
years ago I stopped in the Boat Club for
information. Having no boating experience,
I was apprehensive but after speaking with
you thought it sounded like a perfect opportunity.
I could learn safe boating, have a variety
of boats and best of all, no maintenance.
Something I wasn't focused on at the onset
was the "legendary customer service"
I have come to expect as the Excel Boat
Club standard. Tommy, the office ladies
and dock staff are totally dedicated to
the Boat Club mission.
Thank you so much
for your patience and calm approach Tom!
You've helped me evolve from a "high-risk
customer" to someone who can actually
navigate a boat safely on Lake Minnetonka.
forward to more cherished days on the lake"
__ Nurse Cathy
just wanted to thank you all for the good
time our family had yesterday. We had a
boat that fit our needs perfectly, it worked
perfectly and we got to use one of the pull
toys that fit our needs as well! And, to
go along with it, your unloading/loading
service was great as always. Enjoying the
__Ralph Dickinson &
wanted to share with you that my family
had such a wonderful time on your
boat. Everyone agreed that it was the highlight
of their vacation! Thank you for such a
memorable experience. Your service
and staff are top notch! Best regards,"
"I just wanted to say thanks to the Bay to Bay boat club for a great and wonderful experience!
We enjoyed our rental and will def. do it again. Special thanks to Alex and Bob and the rest of the staff that was there yesterday to provide us with the best service while being friendly and catering towards our needs. We all had a memorable time thanks to the great 30 footer and the professional performance from the crew."
—Dennis k Som
"This past summer marked our second year of membership
at the Bay to Bay boat club. For someone who loves boating but doesn't have the time (or space) to care for a boat
- this is absolutely ideal, Maintenance Free!! The boats are in excellent condition, very clean and well maintained
- you'd think they were brand new. We have had an excellent summer taking the kids tubing or going on
a happy hour cruise with my company. The staff is always friendly, helpful and greets you by name. The
entire crew strives to make your experience a pleasant one and always wants to make sure you are having fun.
Speak to you soon."
"Thank you for another wonderful
summer on Lake Minnetonka. You have a beautiful fleet of meticulously maintained boats. My friends, family
and clients of Larkin Hoffman were all very impressed. Your crew epitomizes "customer service."
The clients I entertained on the lake frequently commented on the professionalism of your staff and appreciated
the helpful, valet service. I cannot imagine choosing to purchase a boat over the beautiful boats and incredible
service the Bay to Bay boat club affords. Whether bringing colleagues or kids out for a day on the lake, every day
was perfect. Thank you again."
“Gloria and I have been members of the Bay to Bay boat club for 6 years now.
When we first joined, our plan was to get the ‘lay of the lake’ and then buy a
boat. You and your staff changed all of that for us. The first year blew us
away and each year afterwards has been consistently great. Your group has gone
out of their way to accommodate us and made it easy to forget that original
plan. From the ease of scheduling and wide variety of boats to the wonderful
customer service you provide each and every outing, it has been a treat to be
member. I also know that our experience with Excel is not unique as we have yet
to run across another member who is not satisfied. We just signed the contract for this next year and look forward to some
more memorable days on the lake. Thanks
for all you do…”
—Lohr & Gloria LeSueur
“I want to
express our thanks and appreciation to you and your staff for providing us with a wonderful season
of boating fun on Minnetonka. Your
reservation staff has been very accommodating and friendly, boats spotless
and always ready, and dock boys hard working and courteous. All aspects of your
club more than exceeded our expectations! It's quite obvious that you have designed the club from a member's point of view.
Our only regret is that we didn't join years sooner! We look forward to seeing
you again this coming summer.”
—Ray & Nancy Herschl
wanted to drop you a note to tell you how much we enjoyed our boat club
experience this past summer. We had never owned a boat and would certainly not
have considered ourselves to be avid boaters. The boat club was a perfect way
to get to know the lake and learn a lot more about boating. We had a summer
filled with great fishing, plenty of tubing with the kids, and several evening
cruises with friends. The kids can’t stop talking about our adventures to Boy
Scout Island where they swung on the rope swing one after the other. We found that
the lifestyle that the boat club offers made us feel like we were on vacation
most of the summer. It was much easier and more fun than we ever imagined. It
didn’t make us want to buy a boat—we saw how hard you, Jeff, and your team
worked to keep them perfectly clean and ready for the next outing. As
long as the boat club is around, we want to be a part of it. Thank you for
making it easy for families like ours to enjoy the lake without the hassle and
expense of owning a boat.”
—Mark, Patty, Sam, Emily, and John Gilk
“We just want to tell you how happy we were with your boat club. You
and your staff were an absolute joy to work with and your boats selection and
availability could not have been better. Everything well exceeded our
“On behalf of our family, I want
to thank the Bay to Bay boat club and compliment you on your customer
service. We were members of another club on Lake Minnetonka, but chose to
switch to Excel. We
have never been disappointed by the decision. We are regular users of the
club and the variety it offers. Most often we take our family (with three
young boys) tubing or skiing. Often we will bring friends along to share
our lake fun. The ownership and staff of the
club are professional, well-prepared and accommodating. Right down to Tom's
predictions of the weather. The dock crew is always helpful, even when
extremely busy, and seem genuinely interested in our day on the lake. We expect to enjoy many years of hassle-free boating
with Excel and gladly recommend your service to anyone who has interest.”
Dick, Sue, Bobby, Michael and Griffin
“Thanks for inviting us back! Just wanted to send a quick note to
say how excited we are to spend the boating season with you! We had such a
great season with you last year and are looking forward to working with you and
your staff again. Selling our boat and joining the Boat Club was one of
the best choices we made for our family. Your staff made our season the
best of our 10 boating seasons. After learning about your club and seeing the
ease of boating from your members, we decided to give it a try. We definitely
made the right choice. Due to our membership, our boat outings increased
by 14! Thanks.”
—Tory, Cami, Mallory, Paige, and Ben Walton
“Thanks again for the wonderful boating experiences this summer. The boat
club just keeps getting better and better! Your fleet of boats this past year
has just been wonderful—probably the best selection of boats you've ever had,
and your staff has never been better. My wife comments on how friendly,
outgoing and helpful the dock staff are every single time we visit you.”
—Walter & Heidi Poxon